Return & Refund Policy

At Brevillego.co.uk, we want you to be completely satisfied with your purchase. As a UK-based business operated by JORDAN OWEN LIMITED, we adhere strictly to UK consumer protection laws to ensure a fair and transparent shopping experience.

14-Day Right to Cancel (UK Law)

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your item, without giving any reason. After notifying us of your cancellation, you have an additional 14 days to return the item to us.

Extended 30-Day Returns

In addition to your statutory rights, we offer an extended 30-day return policy. This gives you a total of 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a standard return, items must be:

  • Unused and in the same condition as received.
  • In the original packaging (including all tags, accessories, and manuals).

Note: If your item is faulty, damaged, or not as described, you are entitled to a return regardless of the above conditions under the Consumer Rights Act 2015. Please contact us immediately.

Free Returns

  • We offer Free Returns on all eligible orders.
  • A prepaid return label will be provided by our support team.
  • No restocking fees apply to any returns.

How to Start a Return

  1. Email us: Contact info@brevillego.co.uk with your order number and reason for return.
  2. Receive Instructions: We will respond within 1–2 business days with a Return Authorisation and a prepaid shipping label.
  3. Pack & Ship: Securely pack your item, attach the prepaid label, and drop it off at the designated carrier location.

Return Address

To ensure fast and hassle-free processing, all returns are handled by our UK-based centre:

JORDAN OWEN LIMITED (Returns Dept.)

29 Commercial Way, London NW10 7XF

Important: Please do not send items back without contacting us first. Returns sent without a prior Return Authorisation or to the wrong address may experience significant delays in processing.

Refunds

  • Processing Time: Refunds will be processed within 14 days of us receiving the returned goods (as required by UK law).
  • Payment Method: Refunds will be issued directly to your original payment method.
  • Bank Processing: Please note that your bank or credit card provider may take an additional 3–5 business days to post the credit to your account.

Faulty or Incorrect Items

Under the Consumer Rights Act 2015, you have specific legal rights:

  • Within 30 days: If the item is faulty, you are entitled to a full refund.
  • After 30 days: You may be entitled to a repair or replacement.

If you receive a faulty item, please contact our team at +44 0800 028 7128 or via email immediately so we can resolve the issue.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

  • Opened personal care or hygiene products.
  • Gift cards.
  • Items clearly marked as “Final Sale” at the time of purchase.

Contact Us

If you have any questions regarding your return or this policy, please reach out to us:

Address: 29 Commercial Way, London NW10 7XF

Entity: JORDAN OWEN LIMITED

Email: info@brevillego.co.uk

Phone: +44 0800 028 7128