Shipping Policy

At Brevillego.co.uk, our goal is to provide a seamless and reliable delivery experience for our customers. As a UK-registered business (JORDAN OWEN LIMITED), we ensure that all orders are handled locally with care.

1. Shipping Coverage

We currently ship orders to addresses within the United Kingdom, including:

  • England, Scotland, and Wales
  • Northern Ireland
  • Isle of Wight and Isle of Man

Note: We do not offer international shipping at this time.

2. Fulfilment & Dispatch

All orders are fulfilled and dispatched directly from our UK-based operations.

Business Entity:

JORDAN OWEN LIMITED

29 Commercial Way, London NW10 7XF

Please note: Our Buxton office serves as our administrative headquarters. Orders are dispatched from our dedicated logistics partner warehouses to ensure the fastest possible delivery to your doorstep.

3. Order Processing Time

  • Processing: Orders are typically processed within 1–2 business days (Monday to Friday, excluding UK public holidays).
  • Cut-off Time: Orders placed after 2:00 PM (GMT/BST) will begin processing on the following business day.
  • Confirmation: You will receive a shipping confirmation email as soon as your order has been dispatched.

4. Shipping Costs

  • Standard Shipping: FREE on all UK orders.
  • Minimum Order: No minimum purchase value is required to qualify for free shipping.

5. Estimated Delivery Times

Once your order has been dispatched, the estimated delivery times are:

DestinationEstimated Delivery Time
UK Mainland2–4 Business Days
Highlands & Islands3–5 Business Days
Total Estimated Time3–7 Business Days (Processing + Shipping)

Disclaimer: Delivery times are estimates and may vary due to carrier delays, extreme weather, or peak holiday periods.

6. Our Shipping Carriers

We partner with the UK’s leading courier services to ensure your items arrive safely:

  • Royal Mail
  • Evri
  • DPD
  • Yodel

The specific carrier is automatically selected based on the parcel size and your location to provide the most efficient service.

7. Tracking Your Order

Once your order is on its way, you will receive a tracking number via email.

  • Tracking information may take up to 24 hours to update after you receive the email.
  • You can track your parcel directly on the carrier’s website.

8. Delivery Issues & Address Accuracy

  • Incorrect Address: Customers are responsible for providing an accurate and complete shipping address at checkout. If a parcel is returned to us due to an incorrect address, you may be liable for reshipping costs.
  • Missing Packages: If your tracking says “Delivered” but you haven’t received your item, or if it’s delayed beyond the estimates, please contact us within 7 days at info@brevillego.co.uk.

9. Contact Information

For any questions regarding your delivery, please contact our UK support team:

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT/BST)

Email: info@brevillego.co.uk

Phone: +44 0800 028 7128